Customer support that feels like a conversation.
One inbox. Every channel. Your whole team. Berlay connects email, live chat, Slack, and more into a single shared workspace — so no conversation falls through the cracks.
Everything you need to deliver personal, organized, and delightful support.
Everything your team needs to handle support at any volume — without losing the personal touch.
Shared Inbox
Manage support emails together in real time — no more support email hot potato.
Collision Detection
See when a teammate is replying before you hit send. Goodbye duplicate replies.
AI suggestions
Get valuable context without having to read through your customer's angry emails.
The platform powering customer conversations worldwide.
Berlay helps teams deliver fast, organised, and personal customer support. From early-stage startups to enterprise operations, thousands of teams rely on Berlay to stay on top of every customer conversation.
Conversations handled every week across growing teams.
Uptime SLA — your support never goes dark.
Stop paying per-seat on every platform.
Most support tools charge per agent. When your team spans email, live chat, Slack, and Instagram, those seats multiply fast. Berlay routes every channel into one inbox — each platform needs just one connection, not one seat per agent.
$25–$75
per agent, per platform, per month elsewhere
1 seat
per platform needed through Berlay
60+
channels unified in one inbox
One plan
for your whole team, every channel
Berlay has changed how our team handles support. One inbox for every channel — email, chat, Slack. Response time dropped 40% in the first month.
Sam Chen
Head of CX at Waverly
Questions & Answers
Pricing to fit your business needs.
Free
$0 /mo
2 agents · 2 workspaces · 5 integrations
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Shared inbox
-
Tagging & assignment
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Private notes
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Snippet templates
-
Basic analytics
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1 GB shared file storage
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Email support
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Community access
Pro
$9 /mo
5 agents · 2 workspaces · 7 integrations · 20 GB storage
-
Everything in Free
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Custom integration / API access
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AI response suggestions
-
AI conversation rename
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Response polishing
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Collision detection
-
Business hours & SLA
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Analytics & reporting
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Priority email support
Business
$69 /mo
20 agents · 10 workspaces · 20 integrations · 1 TB storage
-
Everything in Pro
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AI agents & custom automations
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AI conversation summaries
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AI follow-up automation
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Custom roles & permissions
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Context & action integrations
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Identity matching & merge
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SSO support
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Dedicated support
-
SLA guarantees
Ready to make customer support feel simple again?
Join hundreds of teams using Oatmeal to deliver faster, friendlier email support — using a massive network of low wage workers stationed around the globe