Pricing
Simple, transparent pricing. Start free and upgrade when your team is ready.
Free
$0 /month
2 agents · 2 workspaces · 5 integrations
-
Shared inbox
-
Tagging & assignment
-
Private notes
-
Snippet templates
-
Basic analytics
-
1 GB shared file storage
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Email support
-
Community access
Pro
$9 /month
5 agents · 2 workspaces · 7 integrations · 20 GB storage
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Everything in Free
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Custom integration / API access
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AI response suggestions
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AI conversation rename
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Response polishing
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Collision detection
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Business hours & SLA
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Analytics & reporting
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Priority email support
Business
$69 /month
20 agents · 10 workspaces · 20 integrations · 1 TB storage
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Everything in Pro
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AI agents & custom automations
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AI conversation summaries
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AI follow-up automation
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Custom roles & permissions
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Context & action integrations
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Identity matching & merge
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SSO support
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Dedicated support
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SLA guarantees
Free
$0 /year
2 agents · 2 workspaces · 5 integrations
-
Shared inbox
-
Tagging & assignment
-
Private notes
-
Snippet templates
-
Basic analytics
-
1 GB shared file storage
-
Email support
-
Community access
Pro
$84 /year
5 agents · 2 workspaces · 7 integrations · 20 GB storage
-
Everything in Free
-
Custom integration / API access
-
AI response suggestions
-
AI conversation rename
-
Response polishing
-
Collision detection
-
Business hours & SLA
-
Analytics & reporting
-
Priority email support
Business
$660 /year
20 agents · 10 workspaces · 20 integrations · 1 TB storage
-
Everything in Pro
-
AI agents & custom automations
-
AI conversation summaries
-
AI follow-up automation
-
Custom roles & permissions
-
Context & action integrations
-
Identity matching & merge
-
SSO support
-
Dedicated support
-
SLA guarantees
Need something custom?
Unlimited agents, unlimited integrations, dedicated infrastructure, white-labelling, and custom SLAs. We reply within one business day.
| Compare features | Free | Pro | Business |
|---|---|---|---|
| Collaboration | |||
| Shared inboxes | 2 | Unlimited | Unlimited |
| Private notes | |||
| Tagging & assignment | |||
| Collision detection | |||
| Real-time activity indicators | |||
| Internal chat | |||
| Automation | |||
| Snippet templates | |||
| AI suggestions | |||
| Custom AI workflows | |||
| Snippet templates | |||
| SLA tracking | |||
| Team Management | |||
| Unlimited users | Up to 2 | ||
| Analytics & reporting | |||
| Slack & Zapier | |||
| Roles & permissions | |||
| SSO support | |||
| Support | |||
| Email support | |||
| Priority response | |||
| Dedicated manager | |||
| Collaboration | |
|---|---|
| Shared inboxes | 2 |
| Private notes | |
| Tagging & assignment | |
| Collision detection | |
| Real-time activity indicators | |
| Internal chat | |
| Automation | |
| Snippet templates | |
| AI suggestions | |
| Custom AI workflows | |
| Snippet templates | |
| SLA tracking | |
| Team Management | |
| Unlimited users | Up to 2 |
| Analytics & reporting | |
| Slack & Zapier | |
| Roles & permissions | |
| SSO support | |
| Support | |
| Email support | |
| Priority response | |
| Dedicated manager | |
| Collaboration | |
|---|---|
| Shared inboxes | Unlimited |
| Private notes | |
| Tagging & assignment | |
| Collision detection | |
| Real-time activity indicators | |
| Internal chat | |
| Automation | |
| Snippet templates | |
| AI suggestions | |
| Custom AI workflows | |
| Snippet templates | |
| SLA tracking | |
| Team Management | |
| Unlimited users | |
| Analytics & reporting | |
| Slack & Zapier | |
| Roles & permissions | |
| SSO support | |
| Support | |
| Email support | |
| Priority response | |
| Dedicated manager | |
| Collaboration | |
|---|---|
| Shared inboxes | Unlimited |
| Private notes | |
| Tagging & assignment | |
| Collision detection | |
| Real-time activity indicators | |
| Internal chat | |
| Automation | |
| Snippet templates | |
| AI suggestions | |
| Custom AI workflows | |
| Snippet templates | |
| SLA tracking | |
| Team Management | |
| Unlimited users | |
| Analytics & reporting | |
| Slack & Zapier | |
| Roles & permissions | |
| SSO support | |
| Support | |
| Email support | |
| Priority response | |
| Dedicated manager | |
Berlay completely changed how our team handles support. Response time dropped 40% in the first month — and our agents are less stressed.
Sam Chen
Head of CX at Waverly
Questions & Answers
Have anymore questions?
Have more questions? Our team is happy to help.