Pricing
Simple, transparent pricing. Start free and upgrade when your team is ready.
Free
$0 /month
3 channels · 2 agents · 1k conversations/mo
-
Shared inbox
-
Tagging & assignment
-
Private notes
-
Snippet templates
-
Email support
Pro
$29 /month
Unlimited channels · 10 agents · 10k conversations/mo
-
Everything in Free
-
AI suggestions
-
Unlimited channels
-
Collision detection
-
Snippet templates
-
Analytics & reporting
-
Slack & Zapier
Business
$99 /month
Unlimited agents · custom AI · SLA guarantees
-
Everything in Pro
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Custom roles & permissions
-
Custom AI workflows
-
API access
-
SLA tracking
-
SSO support
-
Dedicated support
Free
$0 /year
3 channels · 2 agents · 1k conversations/mo
-
Shared inbox
-
Tagging & assignment
-
Private notes
-
Snippet templates
-
Email support
Pro
$279 /year
Unlimited channels · 10 agents · 10k conversations/mo
-
Everything in Free
-
AI suggestions
-
Unlimited channels
-
Collision detection
-
Snippet templates
-
Analytics & reporting
-
Slack & Zapier
Business
$949 /year
Unlimited agents · custom AI · SLA guarantees
-
Everything in Pro
-
Custom roles & permissions
-
Custom AI workflows
-
API access
-
SLA tracking
-
SSO support
-
Dedicated support
| Compare features | Free | Pro | Business |
|---|---|---|---|
| Collaboration | |||
| Shared inboxes | 2 | Unlimited | Unlimited |
| Private notes | |||
| Tagging & assignment | |||
| Collision detection | |||
| Real-time activity indicators | |||
| Internal chat | |||
| Automation | |||
| Snippet templates | |||
| AI suggestions | |||
| Custom AI workflows | |||
| Snippet templates | |||
| SLA tracking | |||
| Team Management | |||
| Unlimited users | Up to 2 | ||
| Analytics & reporting | |||
| Slack & Zapier | |||
| Roles & permissions | |||
| SSO support | |||
| Support | |||
| Email support | |||
| Priority response | |||
| Dedicated manager | |||
| Collaboration | |
|---|---|
| Shared inboxes | 2 |
| Private notes | |
| Tagging & assignment | |
| Collision detection | |
| Real-time activity indicators | |
| Internal chat | |
| Automation | |
| Snippet templates | |
| AI suggestions | |
| Custom AI workflows | |
| Snippet templates | |
| SLA tracking | |
| Team Management | |
| Unlimited users | Up to 2 |
| Analytics & reporting | |
| Slack & Zapier | |
| Roles & permissions | |
| SSO support | |
| Support | |
| Email support | |
| Priority response | |
| Dedicated manager | |
| Collaboration | |
|---|---|
| Shared inboxes | Unlimited |
| Private notes | |
| Tagging & assignment | |
| Collision detection | |
| Real-time activity indicators | |
| Internal chat | |
| Automation | |
| Snippet templates | |
| AI suggestions | |
| Custom AI workflows | |
| Snippet templates | |
| SLA tracking | |
| Team Management | |
| Unlimited users | |
| Analytics & reporting | |
| Slack & Zapier | |
| Roles & permissions | |
| SSO support | |
| Support | |
| Email support | |
| Priority response | |
| Dedicated manager | |
| Collaboration | |
|---|---|
| Shared inboxes | Unlimited |
| Private notes | |
| Tagging & assignment | |
| Collision detection | |
| Real-time activity indicators | |
| Internal chat | |
| Automation | |
| Snippet templates | |
| AI suggestions | |
| Custom AI workflows | |
| Snippet templates | |
| SLA tracking | |
| Team Management | |
| Unlimited users | |
| Analytics & reporting | |
| Slack & Zapier | |
| Roles & permissions | |
| SSO support | |
| Support | |
| Email support | |
| Priority response | |
| Dedicated manager | |
Berlay completely changed how our team handles support. Response time dropped 40% in the first month — and our agents are less stressed.
Sam Chen
Head of CX at Waverly
Questions & Answers
Have anymore questions?
Have more questions? Our team is happy to help.