Roadmap

Full message thread UI with reply composer and attachment support

Subscription management, invoices, and payment method updates

Connect SMTP/IMAP mailboxes and route inbound email into the inbox

Embeddable JS widget for your site with real-time messaging

Route Slack DMs and channel mentions into your shared inbox

Save and reuse reply templates for common questions

Auto-assign conversations by keyword, channel, or customer tag

Native iOS and Android apps for on-the-go support

Draft replies using conversation context and your knowledge base

Response time targets with breach alerts and reporting

Self-service ticket tracking for end users without an account

Post-resolution satisfaction collection with trend reporting