Integrations

Intercom

Route Intercom conversations into your shared inbox.

Drift

Capture Drift chat leads and support threads automatically.

LiveChat

Sync LiveChat tickets directly into Berlay conversations.

Crisp

Bring Crisp chats into your team inbox for unified handling.

Tidio

Manage Tidio live chat and chatbot escalations in one place.

Tawk.to

Receive tawk.to conversations as Berlay tickets instantly.

Zendesk Chat

Pull Zendesk Chat messages into the Berlay shared inbox.

Olark

Escalate Olark chats to your support team via Berlay.

Zendesk

Two-way sync: create and update Zendesk tickets from Berlay.

Freshdesk

Mirror Freshdesk tickets into Berlay for team collaboration.

Help Scout

Pull Help Scout mailboxes into Berlay's unified inbox.

Jira Service Mgmt

Escalate conversations to Jira issues with one click.

HubSpot Service Hub

Log support conversations and resolutions to HubSpot CRM.

Zoho Desk

Sync Zoho Desk tickets with Berlay for cross-team visibility.

Groove

Import Groove conversations and reply from Berlay.

osTicket

Bridge open-source osTicket with Berlay's modern inbox.

Statuspage

Post incidents and updates to Atlassian Statuspage from Berlay.

Better Stack

Trigger Better Stack incidents directly from high-priority tickets.

Instatus

Auto-post status updates when conversation volume spikes.

Freshstatus

Create Freshstatus incidents from recurring support issues.

Cachet

Update your self-hosted Cachet page from within Berlay.

Sorryapp

Publish Sorry™ status updates triggered by ticket patterns.

WHMCS

Sync WHMCS support tickets and client data with Berlay.

Blesta

Route Blesta support requests into your Berlay inbox.

ClientExec

Integrate ClientExec billing tickets with Berlay support.

HostBill

Pull HostBill client tickets into your shared Berlay inbox.

SupportPal

Use Berlay alongside SupportPal for blended support coverage.

SuiteDash

Connect SuiteDash client portal tickets to Berlay conversations.

Clinked

Surface Clinked portal messages in your Berlay team inbox.

HubSpot CRM

Auto-log conversations and attach contact timelines in HubSpot.

Salesforce

Sync Berlay conversations to Salesforce cases and contacts.

Pipedrive

Attach support context to Pipedrive deals automatically.

Zoho CRM

Log Berlay resolutions to Zoho CRM contact activities.

Attio

Push Berlay conversation summaries to your Attio workspace.

Close

Keep Close CRM leads in sync with active support threads.

Gmail

Connect any Gmail or Google Workspace address to Berlay.

Outlook / M365

Route Microsoft 365 shared mailboxes into your Berlay inbox.

Mailgun

Receive and reply to inbound Mailgun email in Berlay.

SendGrid

Parse inbound SendGrid email and turn them into conversations.

Postmark

Handle inbound Postmark messages natively in Berlay.

Amazon SES

Receive SES inbound email and route to the right Berlay team.

Slack

Turn Slack DMs and channel messages into Berlay conversations.

Microsoft Teams

Receive Teams messages as tickets and reply from Berlay.

Discord

Convert Discord DMs and support threads into Berlay tickets.

Telegram

Handle Telegram bot messages in your shared Berlay inbox.

WhatsApp Business

Route WhatsApp Business conversations to your support team.

X / Twitter

Manage Twitter DMs and mentions as Berlay conversations.

Instagram

Receive Instagram DMs and comments in your Berlay inbox.

Facebook Messenger

Handle Messenger threads alongside your other channels.

LinkedIn

Monitor LinkedIn messages from clients in Berlay.

Shopify

See order context alongside every Shopify customer ticket.

WooCommerce

Pull order and customer data into Berlay conversations.

Stripe

View payment and subscription info inline in support threads.

BigCommerce

Surface BigCommerce order history when handling tickets.

Zapier

Connect Berlay to 6,000+ apps with no-code Zapier workflows.

Make

Build advanced automation flows between Berlay and your stack.

n8n

Self-host powerful Berlay automations with n8n.

Pipedream

Trigger Berlay actions from any webhook or API event.

Twilio

Receive SMS and voice transcripts as Berlay conversations.

Vonage

Route Vonage SMS and call summaries to your inbox.

Aircall

Log Aircall call recordings and notes to Berlay automatically.

Telnyx

Use Telnyx numbers for SMS support routed through Berlay.

RingCentral

Sync RingCentral SMS and voicemail to Berlay conversations.